WebLink Connect is based on the Microsoft .NET Framework and as such is already compatible with Windows 8/10 . However, the existing WebLink Connect installer has a few additional instructions that must be followed when installing on Windows 8/10. WebLink is working on a new installer that will not need these instructions, but in the meantime please follow these steps to successfully install WebLink Connect on your Windows 8/10 PC.
Because Windows 8/10 is an entirely new user experience, we have included detailed instructions for finding and changing settings options in Windows 8/10.
If you are not sure if your computer/network meets the requirements, please check with your local IT support services.
Before Installation Steps
- Move your mouse to the top-right of your screen so that the Windows 8/10 menu appears
- Click the magnifying glass to open the Windows 8/10 search feature
- Search for “Turn Windows features on or off”
- Click on the “Turn Windows features on or off” in the results area
- Check the box for .NET Framework 3.5 (includes .NET 2.0 and 3.0)
Please follow the steps below to install Crystal Reports Viewer FIRST and then WebLink Connect.
Crystal Reports Viewer
Crystal Reports Viewer (Must Install Either 32-Bit or 64-Bit)
WebLink Connect Install File
*The link available here will always be the most up to date version
WebLink Connect Installer Steps
NOTE: If you are re-installing WebLink Connect after an error or under advisement of the Support Team, please be sure you have deleted the WebLink Connect folder from the following location on your computer before starting the installation:
C:\Program Files (x86)
Choose RUN on the Open File - Security Warning screen that appears
Choose Next on the WebLink Connect InstallShield Wizard screen that appears
Choose Install on the WebLink Connect InstallShield Wizard screen that appears
NOTE: During installation you will be prompted to enter your license key, the window can appear behind the installer. Watch for the WebLink Jack icon in your Windows Taskbar to bring up the window to enter your license key
NOTE: Once the installation is complete, you may now run WebLink Connect by clicking on its Live Tile on your Windows 8/10 Start Screen.
If you are receiving an error during installation, please try the following steps:
- Disable any Anti-Virus Software
- Disable any Firewall Software
NOTE: If you have completed the troubleshooting steps above and are still receiving an error, please contact WebLink Technical Support.