Software Updates Not Running Properly

Issue: WebLink Connect (Atlas) is not updating properly during a software release.

 

Potential Cause #1: WebLink Connect icon is pinned to your task bar on the desktop, causing updates from running properly.

Resolution: Unpin the icon from the task bar and then relaunch the WebLink Connect (Atlas) application and resume updates.

 

Potential Cause #2: An antivirus is running and it is preventing updates from running properly for security reasons.

Resolution: Temporarily disable your antivirus software and then relaunch the WebLink Connect (Atlas) application and resume updates. Reenable your antivirus software after update.

 

Potential Cause #3: An instance is running in the background and is preventing the new instance from launching and updating.

Resolution: Open the Task Manager and manually close all instances of WebLink Connect (the process is called "WebLink_WPF.exe"). Then, relaunch the WebLink Connect application and resume updates.

 

 

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