[RESOLVED] Mass Communication Services Interruption | 2/11/2019

2:40 PM EST - Wrap Up

WebLink Support and IT Operations Teams have completed restoring the Mass Communication Services interruption that began this weekend.  The interruption was due to a separate internal network upgrade that took place over the weekend that caused the process to be unable to communicate with the main Mass Comm server.  This interruption caused messages to begin to queue until the connection could be re-established.

At this time, messages that were pending in the queue, should be processed and marked as 'Sent' in the Message Status.

We appreciate your patience while our teams worked quickly to correct the error.

If you have messages that have not gone out, please let us know by submitting a request.

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12:45 PM EST

Mass Communication Services have been restored, queued messages are being processed at this time.  We appreciate your patience while we worked to correct the error.

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12:00 PM EST

We are currently investigating an interruption in the Mass Communication Services that is affecting all clients.  We are working quickly to correct the interruption and will update as soon as services are restored.

 

 

 

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